Doctoral Researcher, Institute for Educational Cybernetics (IEC) University of Bolton
Biographical Info: Mercy Kesiena Clement-Okooboh is a Doctoral researcher at the University of Bolton, United Kingdom. Her research is focused on the continuous enhancement of the effectiveness of learning and development practices within Veolia Energy (Ireland). Her research interests include program evaluation, work-based research, systems thinking, open systems, cybernetic model, action research methodology and inquiry-based learning. Currently, she is responsible for Learning and Development in Veolia Energy (Dalkia) Ireland. She is also an experienced HR / Learning & Organisational Development Specialist with over 15 years experience across multiple industries of which over 6 years is in the Human Resources function in Energy, Facilities & Utilities Management industry. She is a results-oriented HR & Learning and Organizational Development Professional who brings significant thought leadership and innovation to her role by ensuring all learning offerings match the organizations culture. Her diverse skills range from learning & development, organisation development, change management, project management, and Human resources transformation experience gained from managing a full spectrum of HR services and functions. She has managed both generalist and strategic HR functions such as the full spectrum of Learning & development, Performance Management, HR Business Partnering,, HR Information Systems, Compensation & Benefits, Personnel Administration, Resourcing and Performance Management. Her achievements has spanned from redesigning processes, development and implementation of policies, collaboration with internal and external partner groups and clients to assess developmental needs, and design programs that build leadership and people management skills and capabilities, employ the appropriate blend of learning modalities that maximize relevance, impact, understanding and scale to a global audience. She has led several engagements geared at transforming HR functions and improving HR service delivery within the workplace – from HR process design to HR management and system implementation. Her Specialties include: Blended Learning, Inquiry-based learning, Learning & Development, Identifying Learning Needs, Evaluation of Training Interventions, Succession Planning, Performance Management, Reward Management, Employee Relations & Technology Enhanced Learning, Social Media & Learning Theories.